Privacy Policy

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Divina Luz N.Y. (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy and security of visitors to our website, www.divinaluz-ny.com (the “Site”). This Privacy Policy describes how we collect, use, disclose, and safeguard personal information when you access or use our Site and services.

By using our Site, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect the following categories of information:

 Information You Provide Directly

• Full name
• Email address
• Billing and shipping address
• Telephone number
• Order details
• Any information submitted through contact forms or email communications

Payment Information

Payment transactions are processed through secure third-party payment providers. We do not store full credit card or debit card numbers on our servers.

Automatically Collected Information

When you access our Site, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Referring website addresses
• Cookies and tracking technologies

How We Use Your Information

We use the information collected for legitimate business purposes, including:

• Processing and fulfilling orders
• Providing customer service and responding to inquiries
• Communicating order confirmations and shipping updates
• Sending promotional communications (where consent has been given)
• Improving website functionality and user experience
• Preventing fraudulent transactions and ensuring site security
• Complying with legal obligations

Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information.

We may share your information with trusted third parties only as necessary to operate our business, including:

• Payment processors
• Shipping and fulfillment providers
• Email marketing service providers
• Website hosting platforms
• Analytics service providers

These third parties are authorized to use your information solely to provide services on our behalf.

We may also disclose information where required by law, regulation, or legal process.

 Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance user experience, analyze traffic, and improve functionality. You may adjust your browser settings to decline cookies; however, doing so may affect certain features of the Site.

Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is completely secure.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes